An account is optional. Without one, your data (baby profiles, photos, notes, letters, settings) is stored only on your device. If you sign in, some data is also stored on our servers for backup, the family feed and letter delivery. Here is how to delete each.
Deletion is immediate. It removes your account, your cloud backup (including backed-up photos), your families and family membership, family feed posts and their photos, reactions, comments, invites and diagnostic logs linked to your account. Letters you chose to keep are still delivered on their date, with any voice recording.
This removes the moments, letters, baby profiles, growth records, notes and notifications stored on the device. It does not delete data on our servers, such as letters already scheduled for email delivery — use Option 1 or Option 3 for those. Uninstalling the app also removes the data stored on the device.
Email [email protected] from the address you signed in with (or tell us which letters or device it concerns). We can delete letters scheduled for delivery and diagnostic logs linked to you. We process requests within 30 days.
| Data | Where it is stored | How it is deleted |
|---|---|---|
| Baby profiles, moments, notes, growth, milestones, letters | Your device; our servers if signed in (backup) | Option 2 on the device; Option 1 for the backup |
| Backed-up photos and voice recordings | Our servers | Option 1 (immediate) |
| Family feed posts, reactions, comments | Our servers | Option 1 (immediate) |
| Letters scheduled for email delivery | Our servers, until 2 years after delivery | Automatic 2 years after delivery; earlier with Option 1 (if you choose to delete letters) or Option 3 |
| Diagnostic and usage logs | Our servers | Automatic after 90 days; Option 1 for logs linked to your account |
| Purchase records | Our servers | Kept for accounting; unlinked from you when the account is deleted |
| Advertising ID data | Google AdMob | Reset or delete the advertising ID in device settings |
For any data deletion requests or privacy concerns:
Email: [email protected]
Response Time: Within 30 days
Black Eagle Group LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA