Last Updated: December 1, 2024
IMPORTANT NOTICE: Due to the digital nature of our services, all sales are generally final. However, we provide refunds in specific circumstances as outlined in this policy and as required by applicable laws.
Whispie ("we," "our," or "us") provides digital subscription services. Unless otherwise required by law, subscriptions are generally non-refundable for the following reasons:
We may issue refunds if:
Required: You must contact support and allow us 72 hours to resolve the issue before requesting a refund.
Duplicate charges will be refunded immediately upon verification.
Unauthorized payments will be refunded after fraud investigation.
Refunds will be provided where required by applicable consumer protection laws.
Refunds are not provided for:
No partial refunds are provided for:
Refunds are not provided for subscriptions that automatically convert from free trials if you did not cancel before the trial ended.
| Platform | Refund Period | Process | Contact |
|---|---|---|---|
| Apple App Store | Generally no refunds | Contact Apple Support | Apple Support |
| Google Play Store | 48 hours for most purchases | Request through Google Play | Google Play Account |
| Web (Stripe) | Case-by-case basis | Contact Whispie Support | [email protected] |
NOTE: For subscriptions purchased through Apple App Store or Google Play Store, refund requests must be submitted through the respective platform. We cannot process refunds for platform purchases directly.
You can cancel your subscription at any time:
When you cancel:
Right of Withdrawal: Under EU Consumer Rights Directive, you have 14 days to withdraw from your purchase. However, for digital services provided immediately, you lose this right once the service performance has begun.
By starting your subscription, you acknowledge and agree that the service begins immediately and you lose your right of withdrawal.
California consumers have rights under the California Consumer Privacy Act and other consumer protection laws. Refunds may be provided in cases of:
Mesafeli Satış Sözleşmesi: 6502 sayılı Tüketicinin Korunması Hakkında Kanun uyarınca, dijital içerikler için cayma hakkı hizmetin ifasına başlanmış olması durumunda kullanılamaz.
Tüketici Hakem Heyeti: Anlaşmazlık durumunda tüketici hakem heyetlerine başvurulabilir.
Under Australian Consumer Law, we guarantee our services to be of acceptable quality. Refunds may be provided for major failures.
Canadian consumers have rights under provincial consumer protection acts. Refund eligibility varies by province.
We offer a 7-day free trial for new users. The trial:
To avoid charges:
Before requesting a refund, ensure:
Refunds are issued to the original payment method. Processing times:
We encourage you to contact us at [email protected] before initiating formal disputes.
Unauthorized chargebacks may result in:
If unsatisfied with our resolution, you may pursue:
We may update this Refund Policy to reflect changes in our practices, services, or legal requirements. We will notify you of material changes via email or in-app notification.
For refund requests and questions:
Black Eagle Group LLC
Email: [email protected]
Website: www.whispieapp.com
Response Time: We aim to respond to all refund inquiries within 48 hours during business days.